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We hope you are pleased with your purchase from The Fancy Dress. If you need to return an item, please read this policy carefully before contacting us.
This policy does not affect your statutory consumer rights.
Please check the product description, available size guide, colour, quantity and delivery details carefully before completing your purchase.
If you order the wrong size, colour, product or quantity, or simply change your mind, this is treated as a change-of-mind return. The item is not considered faulty because it does not fit as personally expected when the correct product and size were supplied.
For change-of-mind returns:
You must arrange and pay for the return postage.
The Fancy Dress will not provide a free return label.
The Fancy Dress will not reimburse your return postage.
Asking for a “full refund” does not transfer the return postage cost to The Fancy Dress.
Requests for us to pay return postage in these circumstances will be declined. but The Fancy Dress can offer a prepaid label whose actual cost is deducted from the refund.
This does not apply when an item is faulty, damaged, incorrect or not as described.
For eligible products purchased online, you may tell us that you wish to cancel within 14 days beginning the day after you receive your order.
After notifying us, you then have a further 14 days to send the products back.
Change-of-mind reasons include:
No longer wanting or needing the product
Ordering the wrong size
Ordering the wrong colour or style
Ordering the wrong product or quantity
Deciding that the product does not suit you
Finding that the item does not fit as personally expected
Ordering by mistake
Purchasing a duplicate item
In all these circumstances, you are responsible for arranging and paying for the return.
To request a return, email thefancydress.co.uk@gmail.com or complete the form on our Contact Us page.
Please include:
Your full name
Your order number
The product you wish to return
Whether you are returning the complete order or selected items
Your reason for returning the product
We will provide the correct return address and instructions.
If the return is due to a change of mind, incorrect size selection or another customer ordering mistake, the customer pays the return postage.
The Fancy Dress will not normally issue a prepaid return label for these returns. If we agree to provide a prepaid label as a convenience, we will confirm its cost before issuing it. With your agreement, that cost will be deducted from your refund.
The return-label cost is not a restocking fee. It is the direct cost of returning the products to us.
We recommend using a tracked postal service and keeping your receipt and tracking information until the return and refund have been completed.
For an eligible change-of-mind return, a full refund means the amount paid for the returned product, subject to its condition and any lawful deduction for loss in value.
Return postage paid by the customer is separate and is not included in the refund.
If you cancel and return your entire order:
We will refund the price of the eligible returned products.
We will refund the amount of our standard original delivery service if you paid for delivery.
If you selected an upgraded, express or guaranteed delivery service, we will only refund an amount equal to our standard delivery charge.
We will not refund the cost you paid to send the products back to us.
If you return only part of an order, the original delivery charge will not normally be refunded unless required by law.
A request for a full refund does not entitle a customer to a free return label or reimbursement of change-of-mind return postage.
We do not issue a change-of-mind refund simply because a return has been requested. The products must first be sent back to us, or acceptable evidence must be provided showing that they have been returned.
Once the return is received, we will inspect the products and confirm the refund by email.
Refunds will be issued to the original payment method without undue delay and no later than 14 days after we receive the returned products or acceptable evidence that they were sent back, whichever occurs first.
Your bank, card provider or payment service may require additional time to place the funds into your account after we process the refund.
You may carefully examine or try on a product as you would in a shop. It must not be worn or used beyond what is reasonably necessary to check its fit, appearance and suitability.
Returned products should be:
Unwashed and unaltered
Undamaged and free from signs of use
Free from stains, makeup, deodorant marks and pet hair
Free from smoke, perfume, body or other strong odours
Returned with labels and tags attached where reasonably possible
Returned in the original packaging where reasonably possible
Securely packed to prevent damage during return delivery
Opening packaging or carefully trying on an eligible product does not automatically remove your cancellation right.
However, if the product has been handled beyond what is reasonably necessary and this has reduced its value, we may make a reasonable deduction from the refund. Any deduction will reflect the actual reduction in value and will not be an automatic restocking fee.
If an item arrives damaged, faulty, different from what you ordered or materially different from its description, please contact us as soon as possible.
Email thefancydress.co.uk@gmail.com and include:
Your full name
Your order number
A clear description of the problem
Clear photographs showing the product and issue
Photographs of the packaging where relevant
Photographs help us investigate and resolve the issue quickly, although requesting photographs does not affect your statutory rights.
If the product is confirmed to be damaged, faulty, incorrect or not as described, we will provide an appropriate remedy in accordance with your legal rights. This may include a replacement, repair, full refund or partial refund where legally appropriate.
If we require the product to be returned, The Fancy Dress will provide a prepaid return method or cover the reasonable cost of standard return postage.
Please contact us before paying for return postage yourself. We may not reimburse an upgraded or unusually expensive return service that was arranged without our agreement.
If you received the size you ordered but later decide that it does not fit or suit you, this is a change-of-mind return. You will be responsible for the return postage.
If we sent a different size from the one shown on your order, or the product is materially different from its advertised description or measurements, please contact us under the damaged, faulty or incorrect products section.
Some products cannot be returned for a change-of-mind refund, including:
Personalised or custom-made products
Perishable products
Sealed products that are unsuitable for return for health protection or hygiene reasons once the seal has been broken
Other products excluded from cancellation rights under applicable consumer law
Depending on how a product is supplied and sealed, hygiene-related exclusions may apply to certain:
Underwear
Hosiery
Cosmetics and makeup
Contact lenses
Face or body products
Wigs and similar personal-use products
The hygiene exception only applies where the product was supplied in sealed hygiene packaging and that seal has been broken.
These restrictions do not remove your rights where a product is faulty, damaged, incorrect or not as described.
Please contact us before opening a product if you are unsure whether a hygiene restriction applies.
If you would like a different size, colour or product, please contact us before returning the original item.
Exchanges are subject to availability.
For change-of-mind exchanges:
You must pay the cost of returning the original item.
You may also be required to pay the delivery cost for the replacement item.
The original item must meet the return-condition requirements.
A replacement will only be sent after the returned product has been received and inspected.
If the replacement is unavailable, we will process an eligible refund. You may also return the original item for a refund and place a separate new order.
Sale and discounted products have the same statutory return and refund rights as full-price products.
The customer-paid return-postage rule still applies when a sale or discounted product is returned because of a change of mind, wrong size selection or customer ordering mistake.
If you wish to cancel an order before dispatch, contact us immediately at thefancydress.co.uk@gmail.com.
We will try to stop the order, but we cannot guarantee cancellation once warehouse processing has started.
If the order has already been dispatched, you may return eligible products under this policy. For a change-of-mind cancellation after dispatch, you will be responsible for the return postage.
After notifying us and receiving the return instructions:
Pack the products securely.
Include your full name and order number inside the parcel.
Send the parcel to the return address supplied by our customer-support team.
Pay the required return postage for a change-of-mind return.
Use a tracked postal service wherever possible.
Keep your receipt and proof of postage.
Do not return products to an address printed on the original parcel unless our team confirms that it is the correct return address.
Sending an item to an incorrect or unconfirmed address may delay your return and refund.
Change-of-mind return requests made outside the applicable cancellation period will not normally be accepted unless we have agreed otherwise.
This does not affect any separate legal rights you may have if a product is faulty, damaged, incorrect or not as described.
For return, exchange or refund enquiries, contact:
The Fancy Dress
Email: thefancydress.co.uk@gmail.com
Contact form: Contact Us
Please include your order number so that we can assist you efficiently.
