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We accept the payment methods shown at checkout, including card and Klarna where available.
Delivery prices and options are shown at checkout and on our Delivery Information page. Qualifying UK orders may receive free Tracked 48 delivery as displayed at checkout.
We aim to dispatch orders placed before 12:00 noon Monday to Friday on the same working day. Orders placed after the cut-off, at weekends or on bank holidays are normally processed the next working day. Dispatch and delivery times are different.
We use tracked delivery services. Depending on the order, service and destination, the carrier may be Royal Mail, Yodel, Evri, FedEx or InPost. Your dispatch notification will identify the carrier and provide tracking details where available.
Delivery aims and available services are listed on our Delivery Information page and shown at checkout. Standard delivery times are estimates unless a specific guaranteed service is selected and its terms apply.
You may contact us as soon as possible if you wish to cancel before dispatch, but we cannot guarantee we can stop an order already being processed. This does not affect your statutory right to cancel eligible online purchases within 14 days beginning the day after delivery, followed by 14 days to return them. See our Returns and Refunds Policy.
For eligible online purchases, you can notify us of cancellation within 14 days beginning the day after delivery, then return the item within a further 14 days. Statutory rights for faulty or misdescribed goods also apply. Contact thefancydress.co.uk@gmail.com with your order number to arrange a return.
We send an order confirmation and, when dispatched, a dispatch email with tracking details where available. Please allow time for the carrier to scan the parcel.
Email thefancydress.co.uk@gmail.com or use our Contact Us page. We aim to respond as soon as reasonably possible during working days.
