Welcome To Our FAQs Section
Here You Will Find the Answers to Some of Our Commonly Asked Questions.
What Payment Methods Do You Accept?
We accept credit card, debit card and pay pal. We have also partnered with Klarna to give customers the option of flexible payment so you can pay in 30 days or over 3 months.
More information on Klarna is available https://www.klarna.com/uk/terms-and-conditions
How Much Does Shipping Cost?
We offer free tracked 48 delivery for all orders of £20.00 or more.
For smaller orders, we do charge a delivery fee. Full details can be found on our delivery information page.
I’ve Placed My Order; How Long Will It Take You To Dispatch?
We aim to dispatch all orders placed by 12pm Monday to Friday on the same day.
Orders placed after this time will be dispatched the next working day.
All orders received over the weekend or bank holidays will be dispatched the next working day.
Who Is Delivering My Order?
The majority of orders will be dispatched with Royal Mail.
For larger orders; these will be sent with FedEx.
How Long Does Delivery Take?
All are delivery options offered are tracked so you can check on your parcels journey.
Our standard delivery takes 2-3 working days. We do offer faster shipping options if you need for the next day. Available options can be found on our delivery information page.
How Do I Check The Status Of My Order?
You will receive an email once your order is placed successfully. You will also receive an email to confirm the order has been dispatched. Your dispatch confirmation will also have your tracking number with Royal Mail. You can then track your order directly on Royal Mail website.
I’ve Changed My Mind; Can I Cancel?
If you need to cancel your order, you would need to contact us within 4 hours. Please complete the form on our contact us page or reply to the order confirmation you have received.
Do You Allow Returns?
We accept returns within 30 days. You must ensure the item is unused and in its original packaging.
To arrange a return, please complete the form on our contact us page, and we will respond within 24 hours.
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Klarna FAQs
What is Klarna And How Does It Work?
Klarna is a flexible payment service that lets you shop now and pay later. At checkout, just choose Klarna to split your purchase into instalments or pay in 30 days — interest-free!
Am I Eligible To Use Klarna?
To use Klarna, you must be at least 18, have a UK billing address, and a valid debit or credit card. Klarna runs a quick eligibility check when you choose their service.
Will Using Klarna Affect My Credit Score?
Klarna’s Pay in 30 days and Pay in 3 instalments options do not impact your credit score. However, if you apply for financing or miss payments, it may affect your credit.
When Do I Make My Klarna Payments?
With Pay in 30 Days, payment is due 30 days after your order is shipped. With Pay in 3 Instalments, your first payment is taken at checkout, followed by two more every 30 days.
How Do I Manage Or Track My Klarna Payments?
You can manage your payments anytime via the Klarna app or by logging into www.klarna.com/uk. Klarna will also send reminders for upcoming payments.
Is There A Fee For Using Klarna?
No, Klarna’s “Pay in 3” and “Pay in 30 Days” options are completely interest-free with no hidden fees — as long as payments are made on time.
What Happens If I Miss A Klarna Payment?
Klarna will send you a reminder first. If payment isn’t made, they may attempt to collect it again. Missed payments can impact your ability to use Klarna in the future.
Can I Return An Item I Bought With Klarna?
Yes! Just follow The Fancy Dress return policy. Klarna will pause your payment during the return process. Once we confirm your return, Klarna updates your payment plan.
How Do I Contact Klarna Customer Service?
Visit Klarna’s help centre at www.klarna.com/uk or use their in-app chat for fast support.
Why Was My Klarna Payment Not Approved?
Klarna performs a quick check on your financial history, order value, and account usage. If declined, try a different payment method or contact Klarna for help.
Is Klarna Safe And Secure To Use?
Yes. Klarna uses the latest encryption and security standards to keep your information safe. It’s trusted by millions of shoppers across the UK.
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