Thank you for shopping with The Fancy Dress. This policy explains our order-processing times, UK delivery services, charges and tracking information.

Order Processing and Dispatch

·         We aim to dispatch orders placed before 12:00 pm, Monday to Friday, on the same working day.

·         Orders placed after 12:00 pm will normally be dispatched on the next working day.

·         Orders placed during weekends or UK bank holidays will be processed and dispatched on the next available working day.

·         A working day means Monday to Friday, excluding UK bank holidays.

·         Please remember that dispatch times and delivery times are different. The estimated delivery period begins after your order has been dispatched and accepted into the Royal Mail network.

UK Delivery Services

We use Royal Mail for our UK deliveries. All orders are sent using a tracked service so that customers can follow their parcel’s journey. Our standard UK delivery options are:

Standard Tracked 48 — £2.99

Delivery Aim: 2–3 working days after dispatch

Standard Tracked 48 is our standard tracked-delivery service. Delivery within 2–3 working days is an aim and is not guaranteed.

Standard Tracked 24 — £3.99

Delivery aim: 1–2 working days after dispatch

Standard Tracked 24 is a priority tracked-delivery service. Most parcels arrive within one working day, but this is a delivery aim and is not guaranteed.

Free UK Delivery

Orders with a qualifying value of £20.00 or more can receive free Royal Mail Tracked 48 delivery within the UK.

If your order qualifies for free delivery, you may upgrade to Royal Mail Tracked 24 for an additional £1.00 at checkout.

Free-delivery eligibility will be shown during checkout.

Royal Mail Special Delivery — £11.99

Delivery: Next working day by 1:00 pm after dispatch

Royal Mail Special Delivery Guaranteed by 1 pm is available for urgent UK orders.

Special Delivery Order Cut-Off Time

To qualify for same-working-day dispatch, Special Delivery orders must be successfully placed and paid for by 2:00 pm, Monday to Friday. Orders placed after 2:30 pm will be dispatched on the next working day. The later Special Delivery processing time applies only to orders where Royal Mail Special Delivery has been selected and paid for. The normal 12:00 pm cut-off continues to apply to Standard Tracked 24 and Tracked 48 orders.

Important Special Delivery Information

• Working days are Monday to Friday, excluding bank holidays.
• The delivery guarantee begins after the parcel has been dispatched and accepted by Royal Mail.
• Standard Special Delivery does not automatically include guaranteed Saturday delivery.
• Friday dispatch normally means delivery on the following Monday unless a separate Saturday Guaranteed service has been purchased.
• Certain remote or restricted postcode areas may have later delivery times.
• Orders affected by an incorrect or incomplete delivery address may not qualify for the delivery guarantee.
• Royal Mail’s current terms, postcode restrictions and service exceptions apply.

Delivery Aims and Guarantees

Standard Tracked 24 and Tracked 48 delivery times are estimates rather than guarantees.

Delivery can sometimes take longer because of:

• Severe weather
• Seasonal demand
• Bank holidays
• Royal Mail service disruption
• Remote or restricted postcode areas
• An incorrect or incomplete delivery address
• Events outside the reasonable control of The Fancy Dress

Royal Mail Special Delivery by 1 pm is the only delivery option listed on this page with a next-working-day guarantee, subject to its applicable terms, acceptance times and postcode restrictions.

Tracking Your Order

Once your order has been dispatched, you will receive an automatically dispatch-confirmation email containing your tracking number.

Tracking information may not appear immediately. Please allow time for couriers’ team to receive and scan the parcel into their network.

Checking Your Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check the following before completing checkout:

• Full recipient name
• House number or building name
• Street name
• Town or city
• Correct postcode
• Flat, unit or business details where applicable

If you notice an address error, contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once warehouse processing has started.

If a parcel is returned because an incorrect or incomplete address was supplied, an additional delivery charge may apply before it can be sent again.

If Tracking Shows Delivered

If Royal Mail tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check around the delivery address and any designated safe place.
2. Ask other members of your household.
3. Check with immediate neighbours.
4. Review any delivery photograph or tracking update supplied by the couriers.
5. Contact us if the parcel still cannot be located.

We will review the tracking information and assist you with the appropriate next steps.

Delayed or Missing Orders

If your order has not arrived within seven days of dispatch, please contact us through our Contact Us page.

Please provide:

• Your full name
• Your order number
• Your delivery postcode
• Your tracking number
• A brief description of the issue

We will review the tracking information and contact Royal Mail where necessary.

Contact Us

For shipping, tracking or delivery enquiries, please contact:

The Fancy Dress
Email: thefancydress.co.uk@gmail.com
Contact form: Contact Us

Please include your order number so that we can assist you efficiently.