Here you will find the answers to some of our commonly asked questions

We accept credit card, debit card and pay pal.  We have also partnered with Klarna to give customers the option of flexible payment so you can pay in 30 days or over 3 months.

More information on Klarna is available: https://www.klarna.com/uk/terms-and-conditions

We offer free tracked 48 delivery for all orders of £20.00 or more.

For smaller orders, we do charge a delivery fee. Full details can be found on our delivery information page.

We aim to dispatch all orders placed by 12pm Monday to Friday on the same day.
Orders placed after this time will be dispatched the next working day.
All orders received over the weekend or bank holidays will be dispatched the next working day.

The majority of orders will be dispatched with Royal Mail.

For larger orders; these will be sent with FedEx.

All are delivery options offered are tracked so you can check on your parcels journey.

Our standard delivery takes 2-3 working days. We do offer faster shipping options if you need for the next day. Available options can be found on our delivery information page.

You will receive an email once your order is placed successfully. You will also receive an email to confirm the order has been dispatched. Your dispatch confirmation will also have your tracking number with Royal Mail.

You can then track your order directly on Royal Mail website.
 

If you need to cancel your order, you would need to contact us within 4 hours. Please complete the form on our contact us page or reply to the order confirmation you have received.

We accept returns within 30 days. You must ensure the item is unused and in its original packaging.

To arrange a return, please complete the form on our contact us page and we will respond within 24 hours.