Here you will find the answers to some of our commonly asked questions
What is Klarna?
Klarna is a payment service provider that allows you to buy now and pay later, giving you more flexibility in managing your purchases. With Klarna, you can shop online and choose from various payment options, including paying in installments or after delivery.
How does Klarna work?
Klarna lets you split your purchase into multiple payments or delay payment for a set period. At checkout, simply select Klarna as your payment method, and you’ll be guided through the options available. Klarna will handle the rest, including reminders for upcoming payments if you choose an installment plan.
What payment options does Klarna offer?
Klarna provides several options, including:
Pay Now: Pay in full at checkout.
Pay in 30 Days: Get your items first and pay up to 30 days later.
Pay in 3: Split your payment into three equal monthly installments with no interest or fees.
Financing: Flexible financing options that let you spread payments over several months.
Availability of these options may vary depending on your location.
How do I qualify to use Klarna?
Klarna performs a soft credit check to determine eligibility, which will not affect your credit score. Approval is based on several factors, including order value, your Klarna payment history, and available financial information.
Will using Klarna affect my credit score?
A soft credit check is conducted for “Pay in 30 Days” and “Pay in 3” options, which does not impact your credit score. However, if you choose a financing option, Klarna may perform a hard credit check, which can affect your score.
Are there any interest or fees with Klarna?
Klarna offers interest-free payment options for the “Pay in 3” and “Pay in 30 Days” options. Financing plans may include interest depending on the terms selected at checkout.
How do I make payments through Klarna?
Klarna sends payment reminders via email, and you can also manage payments through the Klarna app. Simply log in to your Klarna account to view, manage, or pay for your purchases.
What happens if I miss a payment with Klarna?
Klarna will notify you if a payment is missed, and they may charge late fees for missed installments. If you think you’ll miss a payment, contact Klarna's customer support for help in adjusting your payment schedule.
Can I return items purchased with Klarna?
Yes, our store’s standard return policy applies. Once we process your return, Klarna will adjust your payment schedule or issue a refund if applicable. Make sure to notify Klarna about the return through your Klarna account or app.
Who do I contact if I have issues with my Klarna payment?
If you experience any problems with your payment, Klarna’s customer service team can assist you directly. You can reach them via the Klarna app or website.